Stop Chasing New Clients. Start Growing the Ones You Already Have.

Acquiring Clients Is Expensive. Losing Them Is Worse.

You closed the deal. Delivered the work.

But now the client’s going quiet… or worse, they’re slipping away.

Retention isn’t a nice-to-have — it’s a revenue multiplier.

And growth doesn’t just come from new leads.

It comes from delighting the clients you’ve already earned.

That’s why Athena builds Customer Experience (CX) programs that don’t just reduce churn — they increase upsells, advocacy, and account expansion.

The Real Cost of Neglecting CX

You might not notice it right away, but:

Churn eats away at ARR every month

Satisfied clients never become evangelists

Upsell opportunities go undiscovered

Support gets reactive instead of proactive

Your team is stuck constantly replacing lost revenue

Without a structured post-sale journey, even great service becomes forgettable.

The Athena Fix: Retention Built Into the Revenue Engine

We go beyond support.

We build full-funnel post-sale experiences — personalized, automated, and optimized for lifetime value.

Athena combines Prose Media’s CX design with TransFunnel’s automation and support tech to deliver seamless, loyalty-building programs that directly impact ARR and MMR.

What We Deliver

Post-Onboarding Journey Mapping

From the moment a client signs, we define every touchpoint — check-ins, feedback loops, milestones — creating a journey that builds trust and reinforces value.

Automated CX Workflows & Re-Engagement

We implement email, chat, and SMS automations that check in at the right time, surface upsell opportunities, and re-engage clients before they drift.

Churn Prevention Dashboards

We track engagement, usage, satisfaction, and renewal signals — so your team can act before a client is at risk.

Customer Satisfaction (CSAT/NPS) Systems

We gather real-time feedback, analyze it, and close the loop — turning concerns into retention opportunities and praise into case studies.

Upsell & Expansion Strategy Development

We help you identify whitespace in your client base — and build strategic campaigns to turn existing accounts into bigger revenue contributors.

Who This Is For

CMOs and CSOs focused on Net Revenue Retention (NRR)

Customer success leaders seeking systematized follow-up

Founders who want clients to stay longer and buy more

B2B brands with high CLTV potential that’s going untapped

Why Athena’s CX Programs Work

Because we don’t treat retention as an afterthought.

We build it into the entire client lifecycle.

Our programs combine:

Strategic journey design

Automated proactive engagement

Data-driven risk signals

Upsell and referral workflows

All designed to protect and expand revenue, not just maintain it.

Don’t Just Keep Clients — Grow Them

Your next big win might already be in your CRM.

Let’s build a system that keeps clients loyal, engaged, and ready to grow with you.

Book a CX Optimization Call

Or explore our Retention Accelerator Package for full post-sale lifecycle support.